Last updated: October 2025
Adorable Pet Grooming ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following types of personal information:
- Contact details: Your name, email address, phone number, and postal address
- Pet information: Your pet's name, breed, age, and relevant health or grooming history
- Enquiry details: The contents of messages or enquiries you send via our contact form or by phone
- Website usage data: Anonymous data about how visitors use our website, including pages visited and time spent on site (collected via analytics tools)
We do not collect sensitive personal information (such as financial details, health information about you personally, or government identifiers) unless it is necessary for providing our services.
2. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry or booking request via our contact form
- Contact us by phone or email
- Visit our premises
We may also collect anonymised website usage data automatically when you browse our website, through cookies and similar technologies (see Section 7 on Cookies).
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and booking requests
- Manage grooming appointments and provide our services
- Maintain records of your pet's grooming history
- Contact you about upcoming appointments or follow up after visits
- Improve the quality of our services and website
We do not use your information for unsolicited marketing communications. We will only contact you in relation to matters you have raised with us or for the administration of appointments you have booked.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Third-party services that assist with our business operations (such as website hosting or email services), who are bound by confidentiality obligations
- Legal requirements: If required by law or to comply with a lawful request from a government authority
- Safety: If we believe disclosure is necessary to protect the safety of any person
5. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Client records are stored securely and access is restricted to staff who need the information to perform their duties.
While we take appropriate precautions, no data transmission or storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Retention of Information
We retain personal information for as long as it is needed to provide our services and meet legal obligations. Information that is no longer needed is disposed of securely.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve website functionality and collect anonymous usage data. We use a cookie consent banner to allow you to accept or decline non-essential cookies.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.
8. Your Rights
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request that we delete information we hold about you (subject to legal retention requirements)
- Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details below. We will respond to requests within a reasonable timeframe.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Contact Us
For privacy-related enquiries or complaints, please contact:
Adorable Pet Grooming14 Woodlands Ave, Camira QLD 4300
Phone: +61 409 779 823
Email: [email protected]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page with the date of the most recent update noted at the top.